Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "User") and AXISA Inc. ("AXISA", "we", "us", or "our") governing your access to and use of the AXISA website at axisa.tech, the AXISA platform at app.axisa.tech, and all related services, tools, and features (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

2. Description of Services

AXISA provides a cloud-based software platform designed for the countertop fabrication industry, including:

• AXISA Quote, Core & Enterprise: Tiered plans for customer relationship management, lead tracking, automated quoting, job scheduling, slab inventory management, customer portals, and business analytics.
• AXISA Render: AI-powered 3D countertop rendering and visualization services.
• AXISA VeinFlow: Automated stone vein matching and slab continuity analysis.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• You must notify us immediately at sales@axisa.tech if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that contain false or outdated information.

5. Subscription Plans & Pricing

• AXISA offers multiple subscription tiers including Quote, Core, and Enterprise plans, as well as AXISA Render credit packs. Current pricing is displayed on our website and is subject to change.
• Subscriptions are billed monthly unless otherwise stated. You will be charged at the beginning of each billing cycle.
• We reserve the right to modify pricing with 30 days' prior notice. Existing subscribers will be notified before any price change takes effect.
• A free trial or demo may be offered at our discretion and may be subject to additional terms.

6. Payment Terms

• All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
• All fees are non-refundable unless otherwise stated. If you cancel your subscription, you will retain access until the end of your current billing period.
• Failed payments may result in suspension of your account. We will make reasonable efforts to notify you of payment issues before suspending access.
• You are responsible for all applicable taxes associated with your subscription.

7. Cancellation & Termination

• You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• Upon cancellation, your data will be retained for 90 days, after which it may be permanently deleted.
• We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or pose a risk to the platform or other users.
• Upon termination, your right to use the Services ceases immediately. Sections of these Terms that by their nature should survive termination will remain in effect.

8. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Upload, transmit, or distribute any content that is malicious, defamatory, obscene, or infringes on the intellectual property rights of others.
• Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services.
• Reverse-engineer, decompile, or disassemble any part of the Services or attempt to discover the source code.
• Use the Services to send spam, phishing messages, or unsolicited communications.
• Interfere with or disrupt the integrity or performance of the Services.
• Share your account credentials with unauthorized parties or allow multiple users to access a single-user account.
• Scrape, harvest, or collect data from the Services using automated tools without our written consent.

9. Your Data & Content

• Ownership: You retain full ownership of all data, content, and materials you submit to the platform ("Your Content"). AXISA does not claim any ownership rights over Your Content.
• License: By uploading Your Content, you grant AXISA a limited, non-exclusive license to store, process, and display Your Content solely as necessary to provide the Services.
• Responsibility: You are solely responsible for the accuracy, quality, legality, and appropriateness of Your Content.
• Backups: While we take reasonable measures to protect your data, you are encouraged to maintain your own backups. AXISA is not liable for any loss of data.

10. Intellectual Property

• The Services, including all software, algorithms, designs, text, graphics, logos, and trademarks (collectively, "AXISA IP"), are the exclusive property of AXISA Inc. and are protected by intellectual property laws.
• Your subscription grants you a limited, non-transferable, revocable license to use the Services for your internal business purposes only.
• You may not copy, modify, distribute, sell, or sublicense any part of the AXISA IP without our prior written consent.

11. AI-Powered & Automated Features

Certain features of the Services, including AXISA Render (which uses artificial intelligence) and AXISA VeinFlow (which uses automated matching algorithms), generate outputs programmatically. You acknowledge that:

• Generated outputs (renders, vein matching results) are provided as tools to assist your business and are not guaranteed to be perfectly accurate.
• You are responsible for verifying and approving all generated outputs before using them with your customers or in your business operations.
• These features may be improved, modified, or updated over time, which may affect outputs.

12. Availability & Support

• We strive to maintain high availability but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or factors beyond our control.
• We will make reasonable efforts to notify you of planned downtime in advance.
• Support is available via email at sales@axisa.tech. Response times may vary by plan tier.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXISA INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Any damages arising from your use of or inability to use the Services.
• Any damages arising from unauthorized access to or alteration of your data.
• Any damages exceeding the total amount paid by you to AXISA in the twelve (12) months preceding the event giving rise to the claim.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AXISA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

15. Indemnification

You agree to indemnify and hold harmless AXISA Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

16. Governing Law & Disputes

• These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
• Any disputes arising from these Terms or the Services shall first be resolved through good-faith negotiation.
• If negotiation fails, disputes shall be resolved through binding arbitration administered by a recognized arbitration body, except where prohibited by law.
• Nothing in these Terms prevents either party from seeking injunctive relief in a court of competent jurisdiction.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last Updated" date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AXISA regarding the use of the Services, and supersede any prior agreements, communications, or understandings.

20. Contact Us

If you have any questions about these Terms, contact us at: